How mediation works : resolving conflict through talk / Angela Garcia.
Garcia, Angela Cora| Call Number | 303.6/9 |
| Author | Garcia, Angela Cora, author. |
| Title | How mediation works : resolving conflict through talk / Angela Garcia. |
| Physical Description | 1 online resource (xiv, 272 pages) : digital, PDF file(s). |
| Series | Studies in interactional sociolinguistics |
| Notes | Title from publisher's bibliographic system (viewed on 29 Jul 2019). |
| Contents | Introduction: approaches to mediation -- The interactional organization of mediation -- Minimizing and managing argumentative talk in mediation -- Disputants' opening statements and persuasive arguments in mediation -- Mediator representation of disputants' positions -- Soliciting proposals for resolution of the dispute -- Producing ideas for resolution of the dispute -- Mediator teamwork -- Autonomy, empowerment, and neutrality in divorce and small claims mediation. |
| Summary | Using conversation analysis to study the interaction between mediators and disputants, this study shows how mediation is used to resolve conflict in small claims and divorce mediation sessions. Angela Garcia explores the techniques mediators use to help disputants tell their stories, make and respond to complaints and accusations, and come up with ideas for resolving the dispute. By analyzing these techniques in their interactional context, she shows how they impact the experience and responses of disputants, and demonstrates that mediator techniques can empower disputants, maximize disputant autonomy, and display mediator's neutrality while in some cases, the organization of talk in mediation may work against these goals. This book is the first to use conversation analysis to study how mediation works and how mediators can best help disputants. |
| Subject | Mediation. CONFLICT MANAGEMENT. |
| Multimedia |
Total Ratings:
0
02632nam a22003858i 4500
001
vtls001598731
003
VRT
005
20230127111500.0
006
m|||||o||d||||||||
007
cr||||||||||||
008
230127s2019||||enk o ||1 0|eng|d
020
$a 9781139162548 (ebook)
020
$z 9781107024274 (hardback)
035
$a (UkCbUP)CR9781139162548
039
9
$y 202301271115 $z santha
040
$a UkCbUP $b eng $e rda $c UkCbUP
050
0
0
$a HM1126 $b .G36 2019
082
0
0
$a 303.6/9 $2 23
100
1
$a Garcia, Angela Cora, $e author.
245
1
0
$a How mediation works : $b resolving conflict through talk / $c Angela Garcia.
264
1
$a Cambridge : $b Cambridge University Press, $c 2019.
300
$a 1 online resource (xiv, 272 pages) : $b digital, PDF file(s).
336
$a text $b txt $2 rdacontent
337
$a computer $b c $2 rdamedia
338
$a online resource $b cr $2 rdacarrier
490
1
$a Studies in interactional sociolinguistics
500
$a Title from publisher's bibliographic system (viewed on 29 Jul 2019).
505
0
$a Introduction: approaches to mediation -- The interactional organization of mediation -- Minimizing and managing argumentative talk in mediation -- Disputants' opening statements and persuasive arguments in mediation -- Mediator representation of disputants' positions -- Soliciting proposals for resolution of the dispute -- Producing ideas for resolution of the dispute -- Mediator teamwork -- Autonomy, empowerment, and neutrality in divorce and small claims mediation.
520
$a Using conversation analysis to study the interaction between mediators and disputants, this study shows how mediation is used to resolve conflict in small claims and divorce mediation sessions. Angela Garcia explores the techniques mediators use to help disputants tell their stories, make and respond to complaints and accusations, and come up with ideas for resolving the dispute. By analyzing these techniques in their interactional context, she shows how they impact the experience and responses of disputants, and demonstrates that mediator techniques can empower disputants, maximize disputant autonomy, and display mediator's neutrality while in some cases, the organization of talk in mediation may work against these goals. This book is the first to use conversation analysis to study how mediation works and how mediators can best help disputants.
650
0
$a Mediation.
650
0
$a CONFLICT MANAGEMENT.
776
0
8
$i Print version: $z 9781107024274
830
0
$a Studies in interactional sociolinguistics.
856
4
0
$u https://doi.org/10.1017/9781139162548
999
$a VIRTUA
No Reviews to Display
| Summary | Using conversation analysis to study the interaction between mediators and disputants, this study shows how mediation is used to resolve conflict in small claims and divorce mediation sessions. Angela Garcia explores the techniques mediators use to help disputants tell their stories, make and respond to complaints and accusations, and come up with ideas for resolving the dispute. By analyzing these techniques in their interactional context, she shows how they impact the experience and responses of disputants, and demonstrates that mediator techniques can empower disputants, maximize disputant autonomy, and display mediator's neutrality while in some cases, the organization of talk in mediation may work against these goals. This book is the first to use conversation analysis to study how mediation works and how mediators can best help disputants. |
| Notes | Title from publisher's bibliographic system (viewed on 29 Jul 2019). |
| Contents | Introduction: approaches to mediation -- The interactional organization of mediation -- Minimizing and managing argumentative talk in mediation -- Disputants' opening statements and persuasive arguments in mediation -- Mediator representation of disputants' positions -- Soliciting proposals for resolution of the dispute -- Producing ideas for resolution of the dispute -- Mediator teamwork -- Autonomy, empowerment, and neutrality in divorce and small claims mediation. |
| Subject | Mediation. CONFLICT MANAGEMENT. |
| Multimedia |